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Privacy Policy – National Legacy Solutions dba Detroit Legacy Solutions

Effective date: Sep 26, 2026

National Legacy Solutions, doing business as Detroit Legacy Solutions ("we," "us," or "our"), provides online grant coaching and consulting services to clients nationwide. This Privacy Policy explains how we collect, use, share, and protect your information when you visit nlsolutions.co, communicate with us, or use our services, including our text message program.

1. Information We Collect

Personal Information You Provide:

Name, email address, phone number, and mailing address

Organization or business name, title, and role

Information you share for grant coaching and consulting, such as project descriptions, organizational details, budgets, and draft applications

Payment and billing information (processed by our third-party payment processors)

Automatically Collected Information:

IP address, browser type, and device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests

Appointment and consultation details and preferences

Service history and feedback

Information We Do Not Request: We do not ask for Social Security numbers, bank account credentials, or health information. Please do not send this information through our website, email, or text messages.

2. How We Use Your Information

We use the information we collect to:

Provide our grant coaching and consulting services and improve them over time

Schedule and conduct consultations, coaching sessions, and follow-ups

Process transactions and payments

Respond to your inquiries and send service-related messages, such as appointment reminders and updates

Send marketing or promotional messages, but only where you have given the consent required by law (see Section 3 for text messages)

Improve website functionality and user experience

Protect against security threats and fraud

Keep records of your communication preferences and consent

We keep your grant materials and project information confidential. We use them only to deliver the services you requested.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting in to the Detroit Legacy Solutions text message program, you agree to receive text messages from National Legacy Solutions dba Detroit Legacy Solutions at the phone number you provide. Messages may include appointment and consultation reminders, customer support, and important service updates. Consent to receive text messages is not a condition of purchasing any goods or services.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in, such as through a form on our website or by texting us first

We keep timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all other applicable laws

Opt-Out Instructions:

You can stop text messages at any time by replying STOP to any message

After you reply STOP, you will receive one final message confirming your opt-out. No further messages will be sent unless you opt in again

All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business

Messages will relate directly to the services you have requested

We do not send promotional text messages unless you have separately consented to receive them

Help & Support:

Reply HELP for assistance, email us at [email protected], or call +1 (313) 572-7630

Customer support is available during regular business hours

Carrier Information:

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We apply strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only as described below.

Service Providers:

Third-party vendors who help us operate, such as payment processing, appointment scheduling, video conferencing, and email services

SMS aggregators and providers, solely to deliver messages you have consented to receive

All service providers are contractually required to keep your information confidential and secure

Grant-Related Submissions:

We share your project or organizational information with a grant maker or funding agency only when you direct us to, such as when we help you submit an application

Legal Compliance:

If required by law or legal process, or to protect our rights

In response to valid law enforcement requests or court orders

Business Transfers:

In the event of a merger, acquisition, or sale of assets

In such cases, your information remains protected under the terms of this policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication

Regular security reviews and updates

Employee and contractor training on data protection

Breach notification procedures in line with applicable laws

Secure backups and disaster recovery procedures

No method of transmission over the Internet or electronic storage is 100% secure. We use commercially reasonable means to protect your information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior

Remember your preferences

Improve website functionality and user experience

Measure the effectiveness of our services

You can control cookies through your browser settings. Disabling cookies may limit your ability to use some features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt out of marketing emails by clicking "unsubscribe" in any of our emails

Opt out of text messages by replying STOP

Request information about how we process your data

Withdraw consent for future communications at any time

File a complaint with a regulator, such as your state attorney general, if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 12. We will respond within the time required by applicable law.

8. State Privacy Rights

We serve clients nationwide. Depending on the state where you live, such as California, Colorado, Connecticut, Virginia, or other states with consumer privacy laws, you may have additional rights. These may include the right to know what personal information we hold about you, to correct or delete it, and to opt out of the sale or sharing of personal information or targeted advertising.

We do not sell personal information. We will not discriminate against you for exercising any of your privacy rights. To make a request, contact us using the information in Section 12. We may need to verify your identity before completing your request, and you may use an authorized agent where state law allows.

9. Children's Privacy

Our services are intended for adults and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites, such as grant portals and funder sites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by National Legacy Solutions dba Detroit Legacy Solutions.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version, with its effective date, will always be available at nlsolutions.co. For significant changes, we will notify you by email or through a notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

National Legacy Solutions dba Detroit Legacy Solutions

2013 Central St., Detroit, MI 48209

Phone: +1 (313) 572-7630

Email: [email protected]

Website: nlsolutions.co

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.